A 5 Star Customer Service – Hotel Parc Belair 4th February, 2019

The American Chamber of Commerce Luxembourg (Amcham) had great pleasure in inviting Members to an ABAL luncheon with the guest speaker Mr Benoît Kuborn, a native of Luxembourg and has an extensive background in the luxury & upscale hospitality business in seven countries & on three continents. The lecture was  illustrated with concrete examples from his international five star hotel experience.

Founder of Kuborn & Partners specializing in training & consulting in the hospitality & the service industries, with the aim to optimize the guests / passengers / clients / patients or visitors satisfaction.

He delivers training on Service Excellence & Customer Experience and also on Sales Excellence, hotel management in the MBA program at the Champagne School of Management.

His main clients in the hospitality & travel industry include Hyatt & Lotte in Russia, Fairmont in Azerbaijan, Radisson and Relais & Châteaux in Slovenia, Kiev International Airport, Luxair (Luxembourg Airlines), LuxAirport (Luxembourg airport) or the Mondorf Thermal & Wellness Centre in Luxembourg.

His clients in the banking & financial sector include PWC, EY, BIL, Citi, Degroof Petercam, Catella, Kneip…

From InterContinental Hotel in Luxembourg to Kempinski Hotel in N’Djamena (Chad), from Slovenia to Pakistan & in Kiev at the Opera Hotel, Benoît has always focused on creating highly effective guest service teams & a customer centric organization.

Benoît shared with us his ingredients of his recipe for success to provide an authentic five star service.

  • The three fundamental elements
  • Guest feedback is gold
  • Walk in the shoes of your guest / visitor / passenger / client
  • My colleagues are also my customers
  • How to move from good to excellent

Today, his clients and the participants to his training sessions & lectures are conveying a similar message : «Benoît really makes an impact with his passion for excellence & with his ingredients of his recipe for success».